Skip to main content
TheFitnessDB

The full SLA with detailed uptime commitments, credit policies, and support response times will be published when Business and Enterprise tiers become available. Target date: Q4 2026.

DRAFT — This document is pending legal review and is not yet in effect.

Service Level Agreement

Last updated: 2026-04-11

This Service Level Agreement ("SLA") applies to TheFitnessDB API Services for customers on Business and Enterprise plans.

1. Uptime Target

We target 99.9% monthly uptime for the API, excluding scheduled maintenance windows. Detailed definitions, measurement methodology, and service credit policies will be defined in the final SLA.

2. Support Response Times (Preliminary)

Business tier: response within 24 hours during business days. Enterprise tier: response within 4 hours, 24/7. These targets are preliminary and subject to change before the SLA is finalized.

3. Scheduled Maintenance

We schedule maintenance windows outside peak hours whenever possible and provide at least 72 hours advance notice for planned downtime. Emergency maintenance may occur without notice.

4. Service Credits

Details on service credit calculations for downtime exceeding the SLA commitment will be published alongside the final SLA terms.

5. Contact

For SLA-related inquiries, contact us at [email protected].